FAQ

1. Q: How can I place an order with Infinite Office Supplies?
A: You can place an order online through our website, over the phone with our customer service team, or by visiting one of our store locations.

2. Q: What payment methods do you accept?
A: We accept various payment methods, including credit cards, debit cards, PayPal, and bank transfers.

3. Q: What is your shipping policy?
A: We offer standard and expedited shipping options. Shipping costs and delivery times vary depending on the destination and shipping method selected.

4. Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Additional shipping fees and delivery times may apply.

5. Q: Can I track my order?
A: Yes, once your order has been processed and shipped, you will receive a tracking number via email to monitor the status of your shipment.

6. Q: What is your return policy?
A: We have a flexible return policy. Items can be returned within 30 days of purchase for a refund or exchange, subject to certain conditions.

7. Q: How do I return an item?
A: To return an item, please contact our customer service team to obtain a return authorization and instructions on how to proceed.

8. Q: Are there any restocking fees for returns?
A: Restocking fees may apply for certain items. Please refer to our return policy for more information.

9. Q: Do you offer bulk discounts for large orders?
A: Yes, we offer bulk discounts for large orders. Please contact our sales team for pricing and availability.

10. Q: Can I cancel my order after it has been placed?
A: Orders can be canceled within a limited time frame after placement. Please contact us as soon as possible if you need to cancel your order.

11. Q: Are your products eco-friendly?
A: We offer a range of eco-friendly products and strive to minimize our environmental impact through sustainable sourcing and practices.

12. Q: Do you offer installation services for office furniture?
A: Yes, we offer installation services for office furniture. Please inquire with our customer service team for more details.

13. Q: Can I request a catalog of your products?
A: Yes, you can request a catalog of our products by contacting our customer service team or downloading it directly from our website.

14. Q: How can I contact customer support?
A: You can reach our customer support team via phone, email, or live chat during our business hours.

15. Q: Do you offer custom printing services for promotional items?
A: Yes, we offer custom printing services for promotional items such as pens, notebooks, and stationery. Contact our sales team for more information and pricing.

16. Q: Where do you ship to?

A: We ship to locations worldwide. Our shipping services cover a wide range of destinations, ensuring that our customers can receive their orders wherever they are located. If you have specific questions about shipping to your area, please feel free to reach out to our customer service team for more information.

17. Q: Where are you located?

A: Infinite Office Supplies operates exclusively online and does not have a physical storefront. Our wide range of products is available for purchase through our website, with shipping options available to customers across the nation. Our warehouses are strategically located in Jamaica, the US, and China to ensure efficient order fulfillment and delivery.